GENERAL SHIPPING INFORMATION
Orders placed in India are catered to by safe and reliable courier companies.
We try our best to ship our pieces to you within 2-3 weeks. The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
We don't do free international shipping. The cost of the courier needs to be borne by the customer.
Your card will be billed by Paypal when your payment is confirmed and subsequently the package will be shipped to its final international destination.
We try our best to ship our pieces to you within 3-4 weeks.
The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners.
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
We do not have any control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
You can contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
All prices are inclusive of taxes.
EXCHANGES AND RETURNS
We invest a great deal of love and care in the making of each piece. As a company policy we do not provide refund on any product sold. Once the pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at email@example.com and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the pieces. They may request for further information/photographs to assess your return request. Please do assist them.
If a piece is exchanged once, it cannot be exchanged the second time.
Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
HOW TO EXCHANGE?
You must inform us within 7 days of delivery of the product. Please send us an email to firstname.lastname@example.org with order no. and attach an image of the piece purchased. Once you have mailed us, please ship out the pieces to the following address:
124, First Floor,
Fashion Hub Street,
Shahpur Jat, Near UCO Bank,
New Delhi- 110049
The cost for shipping the product back to us is to be borne by you.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.
We reserve all rights to inspect the condition of the product before processing any returns or exchanges..
As a company policy we do not provide refund on any product sold. Once the pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).
Post Script- All custom made orders are non-returnable.
TERMS AND CONDITIONS
All the content included on this site, such as text, graphics(the ones copyright PRERNA GUPTA), logos, designs, images, digital downloads, data compilations, and software, is the property of PRERNA GUPTA and protected by India and International copyright laws.
Each of our products and prints are the intellectual property of PRERNA GUPTA. These pieces and prints can not be used without our consent and are protected by India and International copyright laws.